How can we help?

Pre-order the product and get it once it's produced! Besides getting the product itself, you're also joining a community.

In order to pledge, click "Back This project." You'll get to select your shipping country and choose your desired pledge level and reward.

Kickstarter: You'll only have to make those decisions after the campaign ends. Once it's over, you'll be sent a survey to fill out your preferred rewards, color, size, exact shipping address and more.

Indiegogo: You will receive your survey 11 days after you placed your order. Here you pick your color and size preferences.

Canyon shoes are set to ship in mid August 2019. Depending on your survey number, you'll get them sometime between mid August - September. Please note that this is an estimate, as you're pre-ordering and production delays could arise.

We offer worldwide free shipping.

We ship from our warehouse in Hong Kong. Additional taxes could apply depending on each country duties regulation.

We have designed our best travel shoe yet. A shoe aligned with our design principles: versatile design, superior comfort and sustainability. We bring you the only shoe you need to pack. An all-terrain sneaker that is great for the city and great for the outdoors, providing the technical outsole materials of hiking shoes.

Recycled bottles: 3.5 recycled plastic bottles per pair find new life as Canyon upper 3D space mesh.

Algae bloom: we are transforming an ecological problem into a real-world solution for our super comfy outsoles and insoles.

Organic Corn: Our packaging is made from organic corn that contains no conventional plastic and can be compotable, it's earth-friendly, being harmless to the environment and can be recycled with paper.

Yes, of course! We designed the Canyon sneaker thinking about how we can achieve the best level of breathability and drainage on each detail. Thanks to the evacuation channels on the outsole and design of the fabrics, the shoes will dry very quickly.

1. Take 2-3 of your current summer sneakers.

2. Find the centimeters/JP* size of those sneakers, it’s their maximum fit.

3. Check our size chart considering your measurements and select your size.

*JP means Japan, their size is in millimeters. You need to convert millimeters to centimeters.

If you are between sizes, size up for a relaxed fit or size down for a snug fit!

Canyon shoes are very easy to wash: 

1. Remove insoles.

2. Throw sneakers in washing machine on short cycle at maximum 30 degrees.

3. Handwash insoles for better results.

Orders from 'backers' are not real 'purchases' per se, but rather a contribution with a 'reward' in return for believing in and funding the project. That's why refunds for contributions are not available for our project on those platforms.

The support we get from our backers enables us to grow and choose crowdfunding as our business model.

Looking for another size?

We're offering a friendly exchange! You'll only have to cover the costs of shipping them back to the nearest hub and we'll be taking care of fees in sending you the correct pair.

As you know, we're a crowdfunding project and we're shipping to all 25,000 backers. Once we're done shipping them all out, we can then start the exchange process in mid-September.

You'll just need your tracking number and email to make the request.

Please head to our Exchange Center:

https://tropicteam.typeform.com/to/T9n2TE

Remember! We only accept exchange requests within 30 days of delivery.

FREE shipping is available to the following countries: 

Australia, Austria, Belgium, France, Germany, Hong Kong, Italy, Netherlands, Singapore, Spain, United Kingdom, United States.

If your country isn't on the list, shipping cost will be 9,90€.

Have confidence that we are working hard to provide the best shipping experience for all our customers!

If you have any more questions, please reach us via email at support@tropicfeel.com

We currently offer these shipping options: 

5 to 7 business days: Austria, Belgium, France, Germany, Hong Kong, Italy, Netherlands, Singapore, Spain, United Kingdom, United States.

If your country isn't on the list: 7 to 12 business days.

We only ship and deliver expedited orders on business days from 9am to 6pm.

Expedited orders placed before 8am CET on a business day will ship the same day. For example, an order placed on a Friday 9am CET will be ship the following Monday.

Please reach out via support@tropicfeel.com if you have any more questions!

Once your order is ready to ship, you'll receive an email within 24 hours from our logistic partner!

*Please note that for weekend orders these times are subject to change.

If you're still having trouble locating your tracking number, shoot us a note at support@tropicfeel.com

Our Monsoon shoes are made with recycled polyester, each pair is made from 3 recycled plastic bottles.

Every pair of Monsoon uses 3 recycled plastic bottles, giving them a new life. In addition to that, our insole is made of algae provided by Bloom, transforming an ecological problem into a real-world solution for comfy insoles. 

Yes! All our shoes have passed multiple tests and high quality standards which go beyond the average standards for sports shoes. 

Absolutely! Monsoon has been designed by travellers, for travellers, making it the only shoe you need to pack for your next trip. They are super lightweight, comfortable and durable. 

We know that not everybody has the same type of feet so our removable insoles give you the option to wear the perfect ones for you!

You can take them out and put in your own. If you want to wash your Monsoon shoes, we advise removing the insoles as it's easier to clean and dry. 

We're proud to say that each pair of Tropicfeel shoes are made with sustainability in mind. Our shoes are vegan-friendly!

We designed Monsoon thinking on how we can get the best breathability and drainage on each detail. Thanks to the upper and material design your shoes will dry very quickly!

Here's are a few tips to help you to find the perfect fit:

1. Take 2-3 of your current summer sneakers.

2. Find the centimeters/JP* size of those sneakers, it’s their maximum fit.

3. Check our size chart considering your measurements and select your size. 

*JP means Japan, their size is in millimeters. You need to convert millimeters to centimeters.

If you are between sizes, size up for a relaxed fit or size down for a snug fit!

More help?

Check out our Fit Finder section:

https://www.tropicfeel.com/pages/fit-finder

Monsoon shoes are very easy to wash: 

1. Remove insoles 

2. Throw sneakers in washing machine on a short cycle at cold temperature. Avoid softeners.

3. Hand-wash insoles for better results. 

4. Do not tumble dry. 

We're happy to accept exchanges/returns, you'll just have to cover the costs of shipping the shoes back to us to any of our 3 warehouses: France, US and Hong Kong.

To prepare your package for shipping, they must meet the following conditions before shipped out:

• Brand-new, original condition
• Undamaged
• Unaltered
• In original shoebox without tape or writing on box to avoid re-stocking fees

Friendly reminders:

You have 15 days from delivery to request an exchange! 

You have 14 days from delivery to request a return! 

Looking for another size or colour?

You'll just need your tracking number and email to make the request.

Remember! We only accept exchanges within 15 days of delivery.

Please head to our Exchange Center:

https://tropicteam.typeform.com/to/T9n2TE

Once we receive your request, we'll be in touch!

Once we receive your tracking details of the returned package back at our warehouse, we'll process your return.

Please kindly allow 7-10 business days.

We are not responsible for returns not received by our warehouse shipped without a tracking number.

If you have any questions at all, reach us at support@tropicfeel.com

If you changed your mind you have 14 days from delivery to make a return and qualify for a refund! 

Just have your order, tracking number and email ready, then head to our Return Center:

https://tropicteam.typeform.com/to/T9n2TE

Once we receive your request, we'll be in touch!

Hang tight, it can take our warehouse up to two weeks to receive and process your return. We'll be sure to send a refund notification email as soon as we've issued your refund!

If you have any questions at all, reach us at support@tropicfeel.com