How can we help?

You may have noticed that some items are only available for pre-order. You can find the shipping date of your purchase on the product information and also in your email confirmation. 

It’s good for the planet 

We can avoid overstocking and the impact this has on waste and pollution, showing the benefits of using the in-demand model of the future

It’s good for you 

Get a cheaper price. A discount of 20% applied to the items original retail price, thanks to production and logistical optimization that the pre-order model offers.

It’s good for us

Help us to understand better your interest in our products and challenge the status quo

All your items will arrive at the same time and we will send them together with the pre-order item. 

 You can find the shipping date of your purchase on the product information and also in your email confirmation.

Shipping items together in one package rather than multiples helps us reduce our carbon footprint and become a more sustainable brand.

To make sure you order the size that fits, check out our useful guide here! Fit Finder

*Our sizing is the same across all styles.

Yes, after a few uses, your shoes will stretch ever so slightly as you break them in.

You can wear these with, or without socks, whatever you prefer!

• Considering this, to make a water-friendly, lightweight and resistant pair of sneakers we need to work with:
• 77% recycled polyester in the spacers, because the fibers in the middle are impossible to make from recycled goods (at the moment)
• Upcycled 20% EVA in the Outsoles
• Non-toxic and solvent-free on the foam upper materials
• 100% Recycled strobel insole
• Eva mixed with Bloom algae on the insoles
• 100% recycled & recyclable packaging
• Additionally, we are Blue-sign partners.
  

Cleaning your new shoes is easy! Check out our shoe care guide here: Shoe care

Yes, you can remove the insole and insert your own.

The main difference is the design! The Canyon models have a bit more reinforcement on the top end of the shoe, so more suitable for hikes for example. While the Monsoon is just a bit lighter and more suitable for water activities. They are both lightweight, odorless and quick drying.

Our face masks are not surgical masks or certified personal protective equipment. They can however help prevent the transmission of viruses and germs from droplets. Our masks are hygienic, but have not undergone any medical tests. They are to be used to compliment social distancing and hygiene measurements currently in place to help limit the spread of Coronavirus.

You have 30 days from the delivery date to request an exchange and 14 days to request a refund. 

A quick heads up: To make a successful return, we just need the item(s) you are returning to be in new, unused condition and in the original packaging.

Customers located in Spain, Italy, France, Germany, Belgium, Austria, US, Switzerland and The Netherlands:

Exchanges: We will provide you with a prepaid postage label for your return. You will be able to download this, and attach it to your parcel.

Refunds: We will provide you with a postage label for your return. You will be able to download this. The cost of this label is 20€ and will be deducted from your total refund amount. 

Customers located in countries not listed above:

Exchanges and Refunds: You will need to cover the cost of shipping your parcel back to our warehouse. We will provide you with details of the nearest warehouse to your location during the return process. 

Proceed with my return

Just so you know... we are able to process exchanges much quicker than refunds. As soon as your exchange return is in transit to our warehouse, we can ship out your new selected product. However, with refund returns, we cannot begin to process the refund until we have received your return and the item has been inspected, which can take several days after receiving the product. There may also be an additional wait depending on your banks processing times.

Sure! You can change it for whatever you need. 

Another product, another size or another color. Choose whatever you want and change it for something that suits you better. Just remember you have 30 days from the point of delivery! 

It’s fast & super easy! During the process you will be able to change and generate your new order in less than 1 minute.  

Proceed with my return

Refund

If you are not satisfied with a Special Discount or Store Credit, we can refund your order value, and provide you with a prepaid shipping label within 14 days from the point of delivery. The cost of this label is 20€ and will be deducted from your total refund amount

Store Credit

Can't make your mind up? You can return your order and have the order value transferred into Store Credit within 14 days from the point of delivery to spend on our website (p.s... Store Credit won't ever expire)

Proceed with my return

1. Take note of your order number (it is in the confirmation email you received when you made the purchase) and your postal or zip code to proceed. 

2. Prepare your package to be sent to one of our warehouses:

• Brand new, in original condition
• Shipped in a box - we encourage reuse of the original one.
• Include the Delivery Note in the package

3. Post out your package to our warehouse using the label provided,  please do not forget to take note of the tracking number, as we need this to confirm your return.

You will find our warehouse shipping information at the end of the process. 

Proceed with my return

If something is not clear or you still need help, please don’t hesitate to reach out to us support@tropicfeel.com

No, the Digital Gift Card is non refundable. Please take extra care that you select the correct amount when purchasing your gift card.

Please Note:

Time Estimates are based on BUSINESS DAYS. Shipping times may be affected due to COVID-19. 

For express shipping, you must order before 10am on Fridays.  

Once your order has been shipped from our warehouse, you will receive  tracking link via email.

If our shipping carrier attempts delivery to you and the package returns to our warehouse (either because you’re not there, the wrong address was provided or you moved without notifying us) it will be the buyer’s responsibility to pay the shipping fee of 9.90€ to reship the order. When you receive your tracking number, please keep an eye out for the package.

All of our NON crowdfunding products are sent from Europe. Therefore,  customers who have orders shipped to Europe will not be charged custom fees.

However, customers who purchase orders outside of Europe, in some cases, customs fees can be charged and it is the buyers responsibility to pay for any Import, Duty, VAT and Customs Fees that may apply for shipping to their country.

We do apologize for any inconvenience this may cause.

At Tropicfeel, we don't consider sustainability a tool for marketing, but rather an important responsibility, which we work towards improving every day. We activate the power of collaboration to challenge the fashion industry, leveraging crowdfunding platforms as a route to streamline our production processes and create timeless designs. 

We work with nominated suppliers that can offer us traceability at each step of the production process, building relationships based on quality and transparency, and our external agency B.COME measures the impacts behind the products we produce and consume. We have also partnered with Cosmo and Bloom to use recycled and eco materials in our travel gear.

Additionally, we collaborate with organizations that aim to protect our wildlife and environment, and give back 1% of our sales to keep natural wonders alive, so our future generations can experience them too.