How can we help?

Three main reasons:

- Discount of up to 42% compared to the retail price

- Be the first to have them, even before they are launched to the market

- Being part of a unique global community

By pre-ordering the product. That means you'll get it once it's produced. Besides getting the product itself, you're also joining a community.

In order to pledge, click on "Back this project". You'll get to select your shipping country and choose your desired pledge level and reward.

Kickstarter: You'll only have to make those decisions after the campaign ends. Once it's over, you'll be sent a survey to fill out your preferred rewards, color, size, exact shipping address and more.

Indiegogo: You will receive your survey 11 days after you placed your order. Here you pick your color and size preferences.

Canyon shoes are set to ship in mid August 2019. Depending on your survey number, you'll get them sometime between mid August - September. Please note that this is an estimate, as you're pre-ordering and production delays could arise.

We offer worldwide free shipping.

We ship from our warehouse in Hong Kong. Additional taxes could apply depending on each country duties regulation.

We have designed our best travel shoe yet. A shoe in line with our design principles: versatile design, superior comfort and sustainability. We bring you the only shoe you need to pack. An all-terrain sneakers that is great for the city and great for the outdoors, providing the technical outsole materials of hiking shoes. 

Recycled bottles: 3.5 recycled plastic bottles per pair find new life as Canyon upper 3D space mesh.

Algae bloom: we are transforming an ecological problem into a real-world solution for our super comfy outsoles and insoles.

Organic Corn: Our packaging is made from organic corn. Contains no conventional plastic and can be compotable, it's earth friendly being harmless to the environment and can be recycled with paper.

Yes of course! We designed Canyon thinking on how we can get the best breathability and drainage on each detail. Thanks to some evacuation channels on the outsole and the design of the fabrics the shoes will dry very quickly.

1. Take 2-3 of your current summer sneakers.

2. Find the centimeters/JP* size of those sneakers, it’s their maximum fit.

3. Check our size chart considering the centimeters and choose smartly your size.

*JP means Japan, their size is in millimeters. You need to convert millimeters to centimeters.

If you are between sizes:

Size up for a more relaxed fit or size down for a snug fit!

Canyon shoes are very easy to wash: 

1. Remove the insoles and laces.

2. Throw the sneakers in washing machine on hsort cycle at maximum 30 degrees.

3. Wash the insoles by hand for better results.

Orders from 'backers' are not real 'purchases' per se, but rather a contribution with a 'reward' in return for believing in and for funding the project. That's why refunds for contributions are not available for our project on those platforms.

The support we get from our backers is what enables us to grow and choose crowdfunding as our business model.

Looking for another size or colour?

We're offering friendly exchange! You'll only have to cover the costs of shipping them back to the nearest hub and we'll be taking care of fees in sending you the correct pair.

You'll just need your tracking number and email to make the request.

Please head to our Exchange Center:

https://tropicteam.typeform.com/to/T9n2TE

Remember! We only accept exchanges within 15 days of delivery.

Right now, Monsoon shoes are only available online!

We offer FREE shipping to the following countries: 

Austria, Belgium, France, Germany, Hong Kong, Italy, Netherlands, Singapore, Spain, United Kingdom, United States.

If your country isn't on the list, shipping cost will be 9,90€.

Please be certain that we are working hard to have the best shipping experience for all our customers!

If you have any more questions, please reach us on support@tropicfeel.com

We currently offer these shipping options: 

2 to 4 business days: Austria, Belgium, France, Germany, Hong Kong, Italy, Netherlands, Singapore, Spain, United Kingdom.

4 to 6 business days: United States.

We only ship and deliver expedited orders on business days from 9am to 6pm.

Expedited orders placed before 8am CET on a business day will ship the same day. For example, an order placed on a Friday 9am CET will be ship the following Monday.

Please reach out via support@tropicfeel.com if you have any more questions!

Once your order is ready to ship, you'll receive an email within 24 hours from our logistic partner!

*Please note that for weekend orders these times are subject to change.

If you're still having trouble locating your tracking number, shoot us a note at support@tropicfeel.com

Our Monsoon shoes are made with recycled polyester, each pair is made from 3 recycled plastic bottles.

Every pair of Monsoon uses 3 recycled plastic bottles, giving them a new life. In addition to that, our insole is made of algae provided by Bloom, transforming an ecological problem into a real-world solution for comfy insoles. 

Yes! All our shoes have passed multiple tests and high quality standards which go beyond the average standards for sports shoe.

Absolutely! Monsoon has been designed by travellers, for travellers, making it the only shoe you need to pack in your next trip. They are super lightweight, comfortable and durable. 

We know that not everybody has the same type of feet so our removable insoles give you the option to wear the perfect ones for you!

You can take them out and put in your own. If you want to wash your Monsoon we advise removing the insole as its easier to clean and dry. 

We're proud to say that each pair of Tropicfeel shoes were made with sustainability in mind. Our shoes are vegan friendly!

We have made 5 colors:

Black, All Black, Chive Green, Chocolate Red and Opal Blue.

We designed Monsoon thinking on how we can get the best breathability and drainage on each detail. Thanks to the upper and material design your shoes will dry very quickly!

Here's are a few tips to help you to find the perfect fit:

1. Take 2-3 of your current summer sneakers.

2. Find the centimeters/JP* size of those sneakers, it’s their maximum fit.

3. Check our size chart considering the centimeters and choose smartly your size.

*JP means Japan, their size is in millimeters. You need to convert millimeters to centimeters.

More help? Check out our Fit Finder section:

https://www.tropicfeel.com/pages/fit-finder

Monsoon shoes are very easy to wash: 

1. Remove the insoles and laces 

2. Throw the sneakers in the washing machine on a short cycle at cold temperature. Avoid softeners.

3. Wash the insoles by hand for better results. 

4. Do not tumble dry. 

We're happy to accept exchanges/returns, you'll just have to cover the costs of shipping the shoes back to us. 

To prepare your package for shipping, they must meet the following conditions before shipped out:

• Brand new, original condition
• Undamaged
• Unaltered
• In original shoebox without tape or writing on the box to avoid re-stocking fees

Friendly reminders:

You have 15 days from delivery to request an exchange! 

You have 14 days from delivery to request a return! 

Looking for another size or colour?

You'll just need your tracking number and email to make the request.

Remember! We only accept exchanges within 15 days of delivery.

Please head to our Exchange Center:

https://tropicteam.typeform.com/to/T9n2TE

Once we receive your request, we'll be in touch!

Once we receive your tracking details of the returned package back at our warehouse, we'll process your return.

Please kindly allow 7-10 business days.

We are not responsible for returns not received by our warehouse shipped without a tracking number.

If you have any questions at all, reach us at support@tropicfeel.com

If you changed your mind you have 14 days from delivery to make a return and qualify for a refund! 

Just have your order and tracking number and email ready, then head to our Return Center:

https://tropicteam.typeform.com/to/T9n2TE

Once we receive your request, we'll be in touch!

Once we receive your shoes back at our warehouse, we'll inspect the condition of your package. When its conditions are approved, we'll issue your refund back to your account. 

Please kindly allow 15 days to process your refund. 

If you have any questions at all, reach us at support@tropicfeel.com

We want to keep your feet 100% dry and happy. 

If your Tropicfeel shoes are showing a defect, please complete this form.