You may have noticed that some items are only available for pre-order. These products are scheduled to ship in July 2020. We use this model because:

• It’s good for the planet

We can avoid overstocking and the impact this has on waste and pollution, showing the benefits of using the in-demand model of the future.

• It’s good for you

Get a cheaper price. A discount of 20% applied to the items original retail price, thanks to production and logistical optimization that the pre order model offers.

• It’s good for us

Help us better understand your interest in our products and challenge the status quo

All your items will arrive at the same time, as soon as the pre-order only item has been shipped, which is scheduled for July 2020. Shipping items together in one package rather than multiples helps us reduce our carbon footprint and become a more sustainable brand.

To make sure you order the size that fits, check out our useful guide here! Fit Finder

*Our sizing is the same across all styles.

Yes, after a few uses, your shoes will stretch ever so slightly as you break them in.

You can wear these with, or without socks, whatever you prefer!

• Considering this, to make a water-friendly, lightweight and resistant pair of sneakers we need to work with:
• 77% recycled polyester in the spacers, because the fibers in the middle are impossible to make from recycled goods (at the moment)
• Upcycled 20% EVA in the Outsoles
• Non-toxic and solvent-free on the foam upper materials
• 100% Recycled strobel insole
• Eva mixed with Bloom algae on the insoles
• 100% recycled & recyclable packaging
• Additionally, we are Blue-sign partners.

Cleaning your new shoes is easy! Check out our shoe care guide here: Shoe care

Yes, you can remove the insole and insert your own.

The main difference is the design! The Canyon models have a bit more reinforcement on the top end of the shoe, so more suitable for hikes for example. While the Monsoon is just a bit lighter and more suitable for water activities. They are both lightweight, odorless and quick drying.

Return Policies

1. The customer needs to cover the shipping cost when the item is send back for a return.

2. The customer needs to provide us the tracking number the courier gave him/her when the item was sent back to one of our warehouse.

NOTE: Remember the tracking number the courier gives you when you send the item back is NOT the same number you will need to apply for a return. To apply you will need your Tropicfeel order number and inside the form you will include the tracking number the courier gave you when you ship the package back to us!

Returns

We offer you two options! Store credit or refund.

HOW DOES IT WORK?

Store Credit
We want to offer you store credit! With this, you can either choose the correct size or model you expected or get a brand new product in the future. We are getting ready to become the travel brand of the year! You have 30 days to get it from the day you received the delivery.

Positive things about this!

• Take your time to decide! No expiration date  
• Access to amazing new products
• You can gift Tropicfeel to your loved ones!

Refund
You can ask for a refund and you will receive the funds in a few days 

For both cases, we need the tracking number the courier gives you when you send the items back to accept your return.. 

HOW TO PROCEED?

1. Prepare your package to be sent to one of our warehouses.

To prepare your package for the return, it must meet the following conditions before being shipped out:

• • Brand new, in original condition
  • Shipped in a box - we encourage reuse of the original one.
  • Introduce the Delivery Note in the package

2. Send your original package to one of our warehouses and keep the tracking number that your selected courier has given you! You will not be able to go ta step 3 until you send the package and you have the tracking number.

France
ADS Evreux (Retours BIG)
ZAC Multi-site Long Buisson
Rue Rolland Garros
27930 GUICHAINVILLE
France

Hong Kong
U- Freight Logistics (HK) Ltd.
Ground floor, Chuan Kei Factory Building,
No. 15-23 Kin Hong Street,
Kwai Chung, N.T.
Hong Kong

USA
U-Freight America, Inc 
16000 Phoenix Drive, City of Industry 
California 91745
United States

3. Great! You are almost there! Once you have sent the product back to us, it is time to proceed with your return! Remember that you will not be able to continue with your return if you do not have the tracking number that proves you sent the package back to us.
   
   
4. PROCEED WITH MY RETURN
   
   If something is not clear or you still need help? Don’t hesitate to reach out to us support@tropicfeel.com

Please Note:

Time Estimates are based on BUSINESS DAYS. Shipping times may be affected due to COVID-19. 

For express 48 hours shipping, you must order before 10am on Fridays.  

Once your order has been shipped from our warehouse, you will receive  tracking link via email.

If our shipping carrier attempts delivery to you and the package returns to our warehouse (either because you’re not there, the wrong address was provided or you moved without notifying us) it will be the buyer’s responsibility to pay the shipping fee of 9.90€ to reship the order. When you receive your tracking number, please keep an eye out for the package.

All of our NON crowdfunding, e-commerce products are sent from Europe. Therefore,  customers who have orders shipped to Europe will not be charged.

However, customers who purchase orders outside of Europe, in some cases, customs fees can be charged and it is the buyers responsibility to pay for any Import, Duty, VAT and Customs Fees that may apply for shipping to their country.

We do apologize for any inconvenience this may cause.

Please note: This policy only applies for regular e-commerce orders. Please take into account that crowdfunding campaigns have different policies.  The policy for crowdfunding campaigns can be found below.

All crowdfunding products are shipped from our warehouse in Hong Kong using Hong Kong Post International Express. This is delivered right to your doorstep and is the fastest and safest way. Additional taxes could apply depending on each country of destinations duty regulations.

It will be the buyers responsibility to pay for any Import, Duty, VAT and Customs Fees that may apply for the shipping to their country. 

At Tropicfeel, we don't consider sustainability a tool for marketing, but rather an important responsibility, which we work towards improving every day. We activate the power of collaboration to challenge the fashion industry, leveraging crowdfunding platforms as a route to streamline our production processes and create timeless designs. 

We work with nominated suppliers that can offer us traceability at each step of the production process, building relationships based on quality and transparency, and our external agency B.COME measures the impacts behind the products we produce and consume. We have also partnered with Cosmo and Bloom to use recycled and eco materials in our travel gear.

Additionally, we collaborate with organizations that aim to protect our wildlife and environment, and give back 1% of our sales to keep natural wonders alive, so our future generations can experience them too.

Click on the little speech bubble on the right hand side of your screen to speak to one of our assistants using live chat! If this is unavailable, please feel free to contact us at support@tropicfeel.com