We can definitely help you get started with your exchange😊

👉🏻Friendly reminders: We can only accept exchanges within 30 days of delivery and you must have a tracking number to control that your package arrives at our Warehouse.   

To prepare your package for shipping, it must meet the following conditions before being shipped out:

  • Brand new, original condition
  • Shipped in a box - we encourage to re use the original one!

We will send you a new pair free of charge, you will just have to cover the cost of shipping the first pair back to us.

You can choose your closest warehouse to ship your Tropicfeel to:

ADS Evreux (Retours BIG)
ZAC Multi-site Long Buisson
Rue Rolland Garros

Hong Kong
U- Freight Logistics (HK) Ltd.
Ground floor, Chuan Kei Factory Building,
No. 15-23 Kin Hong Street,
Kwai Chung, N.T.
Hong Kong

Once you have made the shipment and have the tracking number, you can proceed with your exchange: